What Information We Hold and Why
When you create an account, we collect the details you submit — your name, contact information, and the payment method you choose to fund your wallet. If you deposit via bKash, Nagad or Rocket, we record the transaction reference and amount to verify your account activity
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and process withdrawals accurately. We do not store your mobile banking PIN or full wallet credentials — those stay between you and your payment provider. We also collect device and session data: your browser type, IP address, and pages visited. This helps us detect unusual access
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patterns and keep your account secure. Any data tied to your payment method is held only as long as needed to complete transactions and meet our record-keeping obligations. Where local law in Bangladesh requires us to retain certain records, we follow that requirement. You have the
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right to request a copy of the data we hold on you, ask us to correct inaccuracies, or request deletion where no legal obligation prevents it. Availability of certain features depends on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.